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ITNOW 2007 49(6):14-15; doi:10.1093/itnow/bwm048
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© 2007 The British Computer Society

It's all about the service

Ian Ford

Managing director of First B2B


  Abstract

Managed rollouts of electronic data interchange (EDI) often mean the imposition of cost and inconvenience on companies with low market power by trading partners with large market power. This damages customer and supplier relationships. But it doesn't have to be that way.


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